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PRIVACY POLICY

Store Guidelines

Learn about our privacy and policy for shopping.

Terms Agreement

Online Store Policy

1. Introduction:

Welcome to Milola Jewels! We are committed to providing you with a seamless shopping experience. This policy outlines the terms and conditions of using our online store, including ordering, shipping, returns, and privacy practices.

2. Ordering:

Customers can place orders through our website, available 24/7. All prices are listed in euros and are subject to change without notice. Upon placing an order, you will receive a confirmation email with the details. Please review your order carefully, as changes may not be possible once processing begins.

3. Payment:

We accept various payment methods, including credit/debit cards, PayPal. All transactions are secure and encrypted to protect your information.

4. Shipping:

We offer domestic and international shipping. Orders are typically processed within 2 working business days. Shipping costs and times vary based on your location and the shipping method selected at checkout. Tracking information will be provided once your order is shipped.

5. Returns and Exchanges:

We understand that sometimes items may not meet expectations, which is why we offer a replacement for defective items only. If you receive a product that is damaged or faulty, please contact us within 5-10 days upon receiving your package. We will guide you through the process to ensure a smooth and hassle-free exchange experience. Please note that items will NOT be accepted for return or exchange due to customer preferences or change of mind. Our goal is to provide quality products and services, and we are committed to addressing any issues with defective items promptly. Thank you for your understanding, and we appreciate your support!

6. Privacy Policy:

Your privacy is important to us. We collect personal information only as necessary to process your order and improve your shopping experience. We do not share or sell your information to third parties.

7. Customer Service:

Our customer service team is here to help! For any questions or concerns, please contact us at milolastore@outlook.com

8. Changes to Policy:

We reserve the right to update this policy at any time. Any changes will be posted on this page with the effective date. It is your responsibility to review our policy periodically for any updates.

9. Contact Information:

For more information about our policies or any questions, please contact us at milolastore@outlook.com.

Thank you for choosing Milola Jewels! We value your business and strive to provide you with exceptional service.